| Customization: | Available |
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| After-sales Service: | 1 Year |
| Warranty: | 1 Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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| Battery: | 12.8V 20000mAh Lead-acid batteries |
| Output port: | 12V 5A *4pcs |
| USB socket: | 5V 3A *2pcs |
| Solar Adapter charging port : | 18V*1pcs |
| Solar Panel: | 18V 20W Monocrystalline (Including bracket) + 5M Cables |
| LED bulbs: | 12V 3W*4pcs(300-360lm) + 5M Cable |
| Cable line: | with 5-in-1 USB Charging Cable |
| Product size: | 23*12*12cm |
1. Installation guidance: Provide remote or on-site installation guidance to help customers install off-grid solar systems correctly and ensure that the system can operate normally.
2. Equipment maintenance and troubleshooting: During the operation of the system, if the customer encounters equipment failure or other problems, we will provide technical support and maintenance services to solve the problem as soon as possible and restore the normal operation of the system.
3. Remote monitoring and maintenance: Through the remote monitoring system, we can monitor the performance of the customer's off-grid solar system in real time, discover and solve potential problems in a timely manner, and ensure the stable operation of the system.
4. After-sales training: Provide customers with training on the use, maintenance and management of off-grid solar systems to help customers better understand the key points of system operation and maintenance.
5. Parts supply: If customers need to replace parts of the off-grid solar system or increase system capacity, we will provide corresponding parts supply and technical support.
6. After-sales consultation and support: Provide customers with after-sales consultation and support services, answer their questions about system operation, maintenance and upgrades, and ensure that customers have a clear understanding of off-grid solar systems.
BESTWE wholesaler support policy:
We provide the following services to each of BESTWE's wholesaler customers:
Improve customers' local sales performance:
1. Provide local small distributor information for free.
2. Provide a large amount of local terminal buyer purchasing information for free;
Improve customer local visibility:
1. Provide free promotional materials according to customer needs, such as: roll-up banners, posters, banners, flyers, and brochures.
2. Assist customers to customize uniform clothing and large customer brand parasols.
3. Invite customers to participate in local large-scale industry exhibitions.
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