1. What kind of devices can this 2000W portable power station support?
It is suitable for various essential appliances, including LED lights, fans, TVs, mini fridges, laptops, and Wi-Fi routers. Please ensure the total power consumption does not exceed 1000W.
2. Do you offer OEM/ODM customization? What is the minimum order quantity?
Yes, we support OEM branding, color customization, packaging design, and feature customization. MOQ details are as follows:
* Logo customization: MOQ 100 units
* Packaging customization: MOQ 300 units
* ODM feature development: MOQ 1000 units
We are open to flexible terms based on project needs.
3. Do you provide samples? How long is the lead time?
Yes, samples are available. Sample orders are typically shipped within 3–5 working days. Shipping costs are borne by the buyer. For urgent requests, please let us know in advance.
4. Do you provide technical documentation and certification?
Yes, we provide user manuals, technical data sheets, marketing materials, and certifications such as UN38.3 and MSDS to support sales and export requirements.
5. Do you offer after-sales support? What is the warranty period?
We provide a 12-month warranty. In case of quality issues during the warranty period, we offer spare parts replacement or full unit replacement, based on the agreed terms.
6.What shipping options are available? Can you export to Africa?
We support multiple shipping terms including FOB, CIF, and DDP.
We are experienced with customs clearance for various African ports and can provide all necessary export documentation. Available destinations include Ghana, Niger, Kenya, Uganda, and more.
7. Can you supply a complete solution including solar panels and lights?
Yes. We offer a full power supply package including the portable power station, solar panels, LED lights, and cables — ideal for one-stop sourcing for your end customers.
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